Bath & Bloom is committed to delivering quality products in perfect condition to all customers. If the customer wishes to change or return the product, the company is pleased to allow the customer to change or return the product within 7 days from the date of receipt of the product. The products and packaging must be in accordance with specified conditions. Otherwise, the company reserves the right to change or return the said product.

RETURN CONDITIONS

• We reserve the right to new products that have not been used or opened from the packaging.
• The product received is not as you ordered or is in unusable condition.
• Defective, Damaged
• Expired, Incorrect Item Delivered.
• The products that you buy from other channels, not the company, the company reserves the right not to change or return them in any case.
• Fragrance products have different levels of scent strength, depending on the type of scent. which depends on the satisfaction of the buyer by the way, we will not accept changes or returns. Products that buyers change their minds about or are not satisfied with the smell.

RETURN PROSESS

Reach out to our customer support specialist service.

• If you encounter any problem and wish to return simply fill in return form click: https://www.bathandbloomonline.com/frontend/path/contact
• You can send an email to bbonline@bathandbloom.com Please specify the order information including Name, Surname, Telephone number, Purchase order number, Order channel, Product for return and reason for return or exchange.
• Line Official Account: @bathandbloom
• 02-639-3610 (Monday – Friday เวลา 09:00 AM – 6:00 PM)
• Our Customer Support Specialist will contact you within 1 day.
• If, after checking, it is found that the change or return notification is in accordance with the specified conditions, you must send the product back to the company following address:

Support Sale

Earth Factory Co., Ltd.

2 Bangbon 4, Bangbon, Bangbon, Bangkok 10150

Tel. 0612745966

QUALITY CHECK

              When the product is returned to the warehouse, the company will inspect the product within 2 working days and deliver it to the new customer within 7–14 days.

REFUND POLICY

            The company will process the refund for you. The details of the conditions are as follows:

• Products returned in cases of damaged products from the company or from shipping.
• Product out of stock
• Caused by an error in the website system or payment method.

REFUND PROCESS
PAYMENT METHOD	REFUND METHOD	LEAD TIME
Bank Transfer	Bank Transfer	7-45 days
Debit Card	Refund to Debit Card	7-45 days for the bank to process the refund
Credit card	Refund to Credit Card	* The refund will appear in the next billing cycle.

*The exact period depends on the monthly billing cycle of each bank.

** If you haven’t received your refund within the specified timeframe, please inquire with the issuing bank. or you can contact customer service staff at email: bbonline@bathandbloom.com or Tel. 02-639-3610 (Monday – Friday เวลา 09:00 AM – 6:00 PM)

The company reserves the right not to be responsible for refunding the shipping cost in the case of a product exchange or return. That is not caused by the company sending the wrong product, damaged and the company reserves the right to use it at the sole discretion of the company.